How often does one of these mobile phone problems happen to you:

  • Dopped calls
  • Unwanted sales or marketing calls
  • Spam or unwanted text messages
  • Slow download speeds that prevent things from loading as quickly as you would like them to

We asked, and just published the answers:

Some 88% of American adults have cell phones, according to this survey, and, of those cell owners:

  • 72% of cell owners experience dropped calls at least occasionally. Some 32% of cell owners say they encounter this problem at least a few times a week or more frequently than that.
  • 68% of cell owners receive unwanted sales or marketing calls at one time or another. And 25% of cell owners encounter this problem at least a few times a week or more frequently.

Some 79% of cell phone owners say they use text messaging on their cells. We asked them if they got spam or unwanted texts:

  • 69% of those who are texters say they get unwanted spam or text messages. Of those texters, 25% face problems with spam/unwanted texts at least weekly.

Some 55% of cell phone owners say they use their phones to go online— to browse the internet, exchange emails, or download apps. We asked them if they experience slow download speeds that prevent things from loading as quickly as they would like:

  • 77% of cell internet users say they experience slow download speeds that prevent things from loading as quickly as they would like. Of those cell internet users, 46% face slow download speeds weekly or more frequently.

Read more …

NEW REPORT: The rise of the ‘connected viewer’—half (52%) of adult cell phone owners use their phones while watching television

These “connected viewers” used their cell phones for a wide range of activities during the 30 days preceding our April 2012 survey:

  • 38% of cell owners used their phone to keep themselves occupied during commercials or breaks in something they were watching
  • 23% used their phone to exchange text messages with someone else who was watching the same program in a different location
  • 22% used their phone to check whether something they heard on television was true
  • 20% used their phone to visit a website that was mentioned on television
  • 11% used their phone to see what other people were saying online about a program they were watching, and 11% posted their own comments online about a program they were watching using their mobile phone
  • 6% used their phone to vote for a reality show contestant

How often do you use your phone for connected viewing? Let us know.

(Source: pewinternet.org)

Tags: mobile

88% of U.S. adults own a cell phone as of April 2012, and more than half of these cell owners (55%) use their phone to go online.
We’ve got new stats out today that indicate 17% of all adult cell phone owners do most of their online browsing on their cell phones. Among the key findings:
55% of adult cell owners now use the internet on their mobile phones; that is nearly double what we found as recently as three years ago.
Young adults and non-whites are especially likely to say that most of their internet use occurs on their mobile phone
When asked why they do most of their online browsing on their phone, 64% of these “cell-mostly” users point towards the convenience and ubiquitous availability of mobile devices. However, 10% say that they rely heavily on their cell phones because they lack more traditional online access.
Read the full report

88% of U.S. adults own a cell phone as of April 2012, and more than half of these cell owners (55%) use their phone to go online.

We’ve got new stats out today that indicate 17% of all adult cell phone owners do most of their online browsing on their cell phones. Among the key findings:

  • 55% of adult cell owners now use the internet on their mobile phones; that is nearly double what we found as recently as three years ago.
  • Young adults and non-whites are especially likely to say that most of their internet use occurs on their mobile phone
  • When asked why they do most of their online browsing on their phone, 64% of these “cell-mostly” users point towards the convenience and ubiquitous availability of mobile devices. However, 10% say that they rely heavily on their cell phones because they lack more traditional online access.

Read the full report

"People are asking for digital content. Anything digital. They are hungry for it."

— Library staff member, responding to our online canvassings of patrons and librarians for our new report on libraries, patrons, and e-books. Read the full report here.

(Source: libraries.pewinternet.org)

Chart of the week: Gadget ownership by age group

Chart of the week: Gadget ownership by age group

Tags: tech mobile stats

New numbers out today: 74% of smartphone owners use their phone to get real-time location-based information, and 18% use a geosocial service like Foursquare or Gowalla to check in to certain locations or share their location with friends - both numbers are up from May 2011.

Full report

Mobile: Fast facts

88% of American adults have a cell phone, 57% have a laptop, 19% own an e-book reader, and 19% have a tablet computer; about six in ten adults (63%) go online wirelessly with one of those devices.

Among cell phone owners, 53% own a smartphone as of February 2012. This means that 46% of all American adults own a smartphone.

Some 70% of all cell phone owners and 86% of smartphone owners have used their phones in the previous 30 days to perform at least one of the following activities:

  • Coordinate a meeting or get-together — 41% of cell phone owners have done this in the past 30 days.
  • Solve an unexpected problem that they or someone else had encountered — 35% have used their phones to do this in the past 30 days.
  • Decide whether to visit a business, such as a restaurant — 30% have used their phone to do this in the past 30 days.
  • Find information to help settle an argument they were having — 27% have used their phone to get information for that reason in the past 30 days.
  • Look up a score of a sporting event — 23% have used their phone to do that in the past 30 days.
  • Get up-to-the-minute traffic or public transit information to find the fastest way to get somewhere — 20% have used their phone to get that kind of information in the past 30 days.
  • Get help in an emergency situation — 19% have used their phone to do that in the past 30 days.

Hungry for more mobile info? Check out this research roundup.

Hungry for social networking info? Check out this research roundup too!

86% of smartphone owners used their phone in the past month to make real-time queries to help them meet friends, solve problems, or settle arguments.
We’re seeing that users’ ability to access data immediately through apps and web browsers and through contact with their social networks is creating a new culture of real-time information seekers and problem solvers. We’ve previously documented some of the ways that people perform just-in-time services with their cell phones; and now we find additional evidence of this phenomenon in our new report out today.
How often do you use your phone for just-in-time info?

86% of smartphone owners used their phone in the past month to make real-time queries to help them meet friends, solve problems, or settle arguments.

We’re seeing that users’ ability to access data immediately through apps and web browsers and through contact with their social networks is creating a new culture of real-time information seekers and problem solvers. We’ve previously documented some of the ways that people perform just-in-time services with their cell phones; and now we find additional evidence of this phenomenon in our new report out today.

How often do you use your phone for just-in-time info?

Fast facts: Teens and and the internet/technology

As of July 2011:

  • Fully 95% of all teens ages 12-17 are online.
  • 77% of teens have a cell phone.
  • 23% of teens have a smartphone; 54% have a regular cell phone (or are not sure what kind of phone they have), and another 23% of teens do not have a cell phone at all.
  • 74% own a desktop or laptop computer.
  • Texting dominates teens’ general communication choices. Overall, 75% of all teens text, and 63% say that they use text to communicate with others every day.
  • The volume of texting among teens has risen from a median 50 texts a day in 2009 to 60 texts for the typical teen text user.
  • 80% of online teens use social network sites such as Facebook or MySpace, and 16% use Twitter. 
  • 69% of social media-using teens say their experience is that peers are mostly kind to each other in social network spaces. Another 20% say their peers are mostly unkind, while 11% volunteered that “it depends.”
  • 8% of social media-using teens have witnessed other people be mean or cruel on social network sites.
  • 44% of online teens admit to lying about their age at one time or another so they could access a website or sign up for an online account.

Read more

Print vs. e-books showdown

In our recent report on the rise of e-reading, we asked people who read both print books and e-books in the past year which format they thought was better for a variety of situations. You tell us — If you’re a “dual-format reader,” when does print win out over e-books (and vice versa?) How have e-books changed your reading habits (if at all)?

E-books aren’t just for e-readers …

While there is a tendency to associate e-books with dedicated e-reading devices, we found that among people who read e-books, just as many read their e-books on a desktop or laptop computer as on an e-book reader like a Kindle or Nook—and more people read e-books on their cell phones than on tablet computers.

Take a deeper dive into the data here.

We want to know: Where do you read your e-books: On your phone? Laptop? E-reader? All of the above?

Chart of the week: Adult gadget ownership over time
Currently, 88% of American adults age 18 and older have a cell phone, 57% have a laptop, 19% own an e-book reader, and 19% have a tablet computer; about six in ten adults (63%) go online wirelessly with one of those devices.
Scroll through for more mobile demographics …

Chart of the week: Adult gadget ownership over time

Currently, 88% of American adults age 18 and older have a cell phone, 57% have a laptop, 19% own an e-book reader, and 19% have a tablet computer; about six in ten adults (63%) go online wirelessly with one of those devices.

Scroll through for more mobile demographics …

New report: The Future of Money in a Mobile Age

Tech experts say payment with mobile devices and cloud storage of financial information could be commonplace by 2020—although a number of potential hurdles and holdouts stand in the way …

We surveyed 1,021 Internet experts and other Internet users.  They were asked to choose one of two provided scenarios and explain their choice.  

65% agreed with the statement:

By 2020, most people will have embraced and fully adopted the use of smart-device swiping for purchases they make, nearly eliminating the need for cash or credit cards. People will come to trust and rely on personal hardware and software for handling monetary transactions over the Internet and in stores. Cash and credit cards will have mostly disappeared from many of the transactions that occur in advanced countries.

33% agreed with the opposite statement, which posited:

People will not trust the use of near-field communications devices and there will not be major conversion of money to an all-digital-all-the-time format. By 2020, payments through the use of mobile devices will not have gained a lot of traction as a method for transactions. The security implications raise too many concerns among consumers about the safety of their money. And people are resistant to letting technology companies learn even more about their personal purchasing habits. Cash and credit cards will still be the dominant method of carrying out transactions in advanced countries.

What do you think - what is the future of cash in the cloud?

Today, we’ve got a new report out that shows while increased internet adoption and the rise of mobile connectivity have reduced many gaps in technology access over the past decade, differences in internet access still exist among different demographic groups, especially when it comes to access to high-speed broadband at home. Among the findings:

  • One in five American adults does not use the internet
  • Among adults who do not use the internet, almost half have told us that the main reason they don’t go online is because they don’t think the internet is relevant to them
  • The 27% of adults living with disability in the U.S. today are significantly less likely than adults without a disability to go online (54% vs. 81%). Furthermore, 2% of adults have a disability or illness that makes it more difficult or impossible for them to use the internet at all
  • Though overall internet adoption rates have leveled off, adults who are already online are doing more

Internet access is no longer synonymous with going online with a desktop computer:

  • Currently, 88% of American adults have a cell phone, 57% have a laptop, 19% own an e-book reader, and 19% have a tablet computer; about six in ten adults (63%) go online wirelessly with one of those devices. 
  • Groups that have traditionally been on the other side of the digital divide in basic internet access are using wireless connections to go online

Read more

Americans and their gadgets

Americans and their gadgets